Frequently asked questions

On this page, you will find information that may be useful to your trip. If you don’t find the answer to your question here, you can send an e-mail to info@enjoybornholm.dk or one of the hotels.

Who is responsible?

In his capacity as a package holiday organiser according to the Swedish Act on Package Holidays (Lag om Paketresor), the editor of this website is responsible for the events as described and for the travel documents issued in the name of the organiser.

When does my booking become binding?

A booking is binding as soon as it has been confirmed verbally or in writing.

What, when and to whom should I pay?

Payment will be made by credit card when booking on the website. The date and recipient of payment are indicated under “Terms and Conditions of Travel” (refer to the terms and conditions of travel and payment!).

How does my ferry reservation work?

During your booking you have received at confirmation number for the ferry. This number should be used when checking in at the ferry.

How much in advance should I be at the ferry for check-in?

Always be at the ferry at least half an hour before departure.

How do I find my way to the accommodation venue?

Se the map on the website www.enjoybornholm.dk and find driving instructions printed on your hotel voucher.

What are the valid check-in and check-out times?

Normal check-in is 3 pm, but depending on accessibility, it is usually possible to check in earlier. The same applies to check-out, which is usually 11am.

How do I find biker rental?

Driving instructions will be on the bike voucher

Do I have guaranteed tee-off times on the golf courses?

Yes. The bookable times have been provided by the respective golf club/course and the club guarantees the booked time.

What handicap applies to playing on the courses?

The golfing handicap limit is specified in the information describing the respective courses. The HCP limit is checked before each tee-off. If permission to play golf is withdrawn due to an incorrectly stated HCP, the green fee will not be refunded.

How do I find my way to the golf courses?

Driving instructions telling you how to get to the respective golf courses are printed on the golfing voucher.

Can I book additional tee-off times on site?

This is very easy to do. Enquire at the reception desk and they will help you with any additional tee-off times.

Travel documents

After completing a booking, you will receive a booking number and an order confirmation by e-mail.

When the payment has been correctly made, a confirmation of this, as well as vouchers for hotel, golf and any extra events, will be sent to you.

What is included in my booking?

The package tour will always include hotel and transportation.

What if I wish to cancel?

Contact the hotel where you have made your booking. The fees stipulated in Special Terms and Conditions of Travel apply in the event of cancellation. Please note that changing the day of arrival or departure is regarded as a cancellation.

What if I wish to change part of my booking?

If it is possible to change parts of the package holiday, this will be indicated under Special Terms and Conditions of Travel. You are entitled to transfer the package holiday to someone who fulfils the stipulated terms, if relevant, that are conditional for participating in the package holiday, provided that you notify the booking venue of this not later than the time or date stipulated under Special Terms and Conditions of Travel.

What if something happens to me?

If you have paid the cancellation fee, you wil get your money back, if the conditions are fulfilled. In other cases you must follow the regular cancellation conditions.

What happens if something goes wrong?

If all or part of your package holiday cannot be delivered as stipulated in the travel documents or if no replacement event can be arranged, whose differences in comparison to what you have reserved are insignificant to you (such as a hotel of the same class and similar location), you have the right to cancel. You will receive a refund of everything you have paid, less the value of any parts of the event you have been able to use already. If an error occurs after departure, please try to have this corrected on site (at the hotel, for instance). If you wish to file a complaint afterwards, you must first contact the booking venue. A claim for a price reduction or compensation must be submitted as soon as possible and not later than 2 months after returning home, unless there is a particular reason for dealing with the matter at a later date.

What happens if we do not agree?

If we do not reach an agreement, you may submit the matter to the National Board for Consumer Complaints (Allmänna Reklamationsnämnden). The board is made up of an impartial chairperson and representatives of travel organisers and consumers. The board’s address is Box 174, S-101 23 Stockholm.